<aside> 🚀 As part of Launchpad, you’ll automatically get access to new features as we develop them. Launchpad features will be stable and secure, but early enough so that feedback can meaningfully impact the functionality and product design before general release. To apply to join our early access program, fill out this form.
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The new refunds action in the Payments (Billing) App lets you refund any paid invoice in two clicks. Click the refund action from the invoice row (or the invoice detail page), confirm the amount, and the refund will begin processing.
Funds generally are processed in 3–5 days for credit card or 5-10 days for ACH, but can take up to 30 days to land in the client’s account, depending on the client’s bank.
The whole refund lifecycle shows up on the invoice's history timeline and in your new audit log.
Your clients will receive notifications (in-product and email, if enabled) once the refund begins processing and again upon success. In the rare cases of a failure with the refund, only your team will receive a notification, so you can attempt to resolve.
A few other notes: Only full refunds are possible for now (partial refunds coming later). Refund activity isn't synced to QuickBooks or Xero integrations yet — that's a follow-up.
<aside> 💡 These features have now been released to everyone
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